Saenz Global SMS Privacy Policy
This policy explains how Saenz Global collects, uses, stores, and protects personal information associated with our service-only SMS messaging program.
Scope
This SMS Privacy Policy applies only to Saenz Global's SMS messaging program and explains how we handle SMS-related personal information.
How You Opt In
Users provide explicit SMS consent only through our website at https://sms.saenzglobal.com/sms-consent.
To opt in, the user enters a mobile phone number, reviews the SMS disclosure, and checks an unchecked consent checkbox before submitting the form. We do not send SMS messages before this affirmative opt-in is completed.
Information We Collect
When you opt in, we may collect and maintain records of:
- Your mobile phone number
- Your consent status
- The timestamp of your consent submission
- The consent language and consent version presented to you
- The page used to opt in
- Technical log data used for compliance and security, including IP address and user agent
How We Use Information
- Send the service-related SMS messages you requested
- Confirm your opt-in status
- Process STOP and HELP requests
- Maintain consent records for compliance purposes
- Provide customer support related to the SMS program
Sharing and Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be sold or shared with third parties, except with vendors and platforms that support message delivery, compliance, security, or where disclosure is required by law.
Opt-Out and Your Choices
Reply STOP to opt out.
Reply HELP for help.
After you opt out, we will stop sending future SMS messages unless a message is required to complete a legally required or operationally necessary confirmation related to your request.
Data Retention and Security
We retain SMS consent records as needed to document compliance, administer the SMS program, resolve support issues, and protect our systems.
We use reasonable administrative and technical safeguards designed to protect SMS-related information from unauthorized access, disclosure, or misuse.
Contact Information
If you have questions about this SMS Privacy Policy or the SMS program, contact wecare@saenzglobal.com or +1 (561) 867-0078.
You can also visit our support contact page for SMS program assistance.
Policy Updates
We may update this SMS Privacy Policy from time to time. When we do, we will revise the effective date on this page.