Saenz Global SMS Privacy Policy

Sharing and Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be sold or shared with third parties, except with vendors and platforms that support message delivery, compliance, security, or where disclosure is required by law.

Scope

This SMS Privacy Policy applies only to Saenz Global's SMS messaging program and explains how we handle SMS-related personal information.

How You Opt In

Users provide explicit SMS consent verbally during a scheduled onboarding or support phone call with a Saenz Global representative. Before any mobile number is enrolled in our SMS program, the representative reads a disclosure that identifies Saenz Global as the sender, describes the types of messages that will be sent, states that message and data rates may apply, and explains how to opt out by replying STOP or get help by replying HELP. The user must verbally agree before their number is added. We record the date, time, representative name, and the user's verbal confirmation in our internal system.

Consent to receive SMS messages is not a condition of purchase or service.

Information We Collect

When you opt in, we may collect and maintain records of:

• Your full name
• Your mobile phone number
• Your verbal consent confirmation
• The timestamp of consent
• The name of the Saenz Global representative who collected consent
• The disclosure script version read to the user
• Internal call or CRM log references used for compliance

How We Use Information

• Send the customer care SMS messages you agreed to receive
• Confirm and document your SMS consent status
• Process STOP and HELP requests
• Maintain consent records for compliance purposes
• Provide customer support related to the SMS program

Opt-Out and Your Choices

Reply STOP to opt out of future SMS messages at any time.

Reply HELP for help or contact us directly for support.

After you opt out, we will stop sending future SMS messages unless a message is required to complete a legally required or operationally necessary confirmation related to your request.

Data Retention and Security

We retain SMS consent records as needed to document compliance, administer the SMS program, resolve support issues, and protect our systems.

We use reasonable administrative and technical safeguards designed to protect SMS-related information from unauthorized access, disclosure, or misuse.

Contact Information

If you have questions about this SMS Privacy Policy or the SMS program, contact wecare@saenzglobal.com or +1 (561) 867-0078.

You can also visit our support contact page for SMS program assistance.

Policy Updates

We may update this SMS Privacy Policy from time to time. When we do, we will revise the effective date on this page.