Saenz Global Customer Care SMS
Saenz Global sends customer care SMS messages only to clients who provide verbal consent during an onboarding or support phone call.
Program Scope
Customer care messages in this program may include:
- Onboarding call scheduling and confirmations
- Project and permit status updates
- Scheduling and rescheduling coordination
- Responses to client inquiries about ongoing work
Enrollment and Frequency
Enrollment occurs verbally during an onboarding or support phone call after the SMS disclosure is read to the client.
Message frequency varies based on project activity, typically 10 messages per month per client.